The Creator Suite by Abercrombie

Frequently Asked Questions

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Using the app

Follow the step by step instructions below to set up your Abercrombie shop, or head to this task to watch a quick video.

  1. Navigate to "Settings" in the top right of your account
  2. Be sure to add a profile picture if you haven't already
  3. "Enable" your Abercrombie Shop
  4. Add a short bio about yourself
  5. Feel free to add a YouTube video if you have one you'd like to share (this part is totally optional)
  6. Choose your "featured content" (please note: this will only be available once you have uploaded content with tagged products through challenges within the Creator Suite program)
  7. Your Abercrombie Shop is complete and ready to share with the world!

Click Settings to access your profile page. Upload a new profile picture and be sure to click Save.

At the top of your profile you can see a progression bar. Sitting just above this is the amount of points you need to level up!

This means that your challenge was rejected. You can see the possible reasons for this under challenges.

General

If your question is not answered on this page you can contact the support team via the Help button from within the portal.

Responses can take up to 48 hours. There may be slightly longer wait times over weekends and during national holidays.

You can delete your The Creator Suite by Abercrombie account via the Security and Log In section within your portal's settings.

Support requests are handled by the dedicated The Creator Suite by Abercrombie support team in collaboration with the Duel platform.

Challenges

At the bottom of the challenges page, you can view the challenges you have already completed.

This means that this is a repeatable challenge. You will be able to complete this same challenge more than once. The amount of times you can complete a specific challenge may vary (for example once per week), and this information will be in the challenge.

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

After submitting an Instagram Post challenge, it will automatically move to the 'Awaiting Approval' stage. Please wait for up to 5 minutes.

If you receive a notification in the notification tab confirming successful completion, your task submission was successful. However, if the notification indicates rejection due to missing hashtags and/or mentions, ensure that you include the requested mention and all specified hashtags before resubmitting.

Social

Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.

We recommend using the Copy button provided with task instructions to ensure hashtags are formatted and spelt correctly.

Rewards

From the main menu click Rewards to view your rewards.

You will need to copy the promo code directly from your Rewards tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.

You will need to copy the promo code directly from your rewards tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.

Payments

Once you make it past our Lobby and Lounge levels, you will have the opportunity to earn commission on any purchases made through your unique affiliate link or abercrombie shop.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/refunded orders.

Your commission will be paid out 45 days after an order is placed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your The Creator Suite by Abercrombie email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal.

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions.

NOTE: All payments will come from Duel Holdings Limited

Tasks

There are a few reasons as to why one of your challenges may be rejected. Challenges will be rejected if:

  • You used the same photo as evidence on multiple challenges. All challenges must be accompanied by a new and different photo.
  • The photo uploaded is poor quality.
  • The screenshot uploaded does not show significant evidence of the challenge being completed, due to how it was cropped or how it was taken.
  • Required hashtags or tags are missing.
  • The content of the photo or evidence uploaded is incorrect.

There are a few reasons why your Instagram post may say it cannot be recognized:

  • Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram, we ask that you please change your account settings to public for the posting of the photo.
  • Double-check that if the challenge is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognized.
  • Please make sure that the post you are submitting for the challenge as evidence is a new post as the system may not pick it up if it is too old.

There will be a set number of times that a repeatable challenge can be completed. You will be able to find this information within the challenge.

If you were ever considering creating an account on a new social platform, now feels like the right time! As many tasks are based on certain social media platforms, we do require you to have an account for that platform in order to participate.

Using the program

You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.

Referrals, affiliates and commission

Once you make it past (pre-commission tier), you will have the opportunity to earn commission on any purchases made through your personal Member Page, affiliate link or referral code.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid out (refund period) after an order is processed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your The Creator Suite by Abercrombie email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions. NOTE: All payments will come from Duel Holdings Limited